• We offer pre-paid shipping labels for all returns
  • We accept returns within 30 days of delivery on your order
  • Products must be returned unworn and unwashed with tags still attached
  • Discounted or sale items can be returned for store credit only

To return your item(s), use our portal below (you will need a customer account for this) or email hello@sophiethelabel.com with your order number in the subject line.

 Returns Portal
Exchanges

You can request an exchange instead of a refund, please email hello@sophiethelabel.com with your order number in the subject line. We will email you with a pre-paid shipping label to exchange.

Refunds
  • Once your return is received and verified, your refund will be issued. Please note that returns can take up to 2-3 business days to be processed.
  • Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations. 
  • All returns are subject to a 10% return shipping fee, deducted from your refund.
Full Return Policy
  • New, unworn, and unwashed merchandise may be returned for a refund within 30 days, with proof of purchase.
  • Merchandise must be in original condition, with all tags and liners still attached; untagged items should be returned with original packaging.
  • Refunds will be issued to the original method of payment only (including prepaid credit cards).
  • Items marked Final Sale cannot be returned. 
  • Combined returns are prohibited.
  • Return labels for PO Boxes, APO/FPO addresses cannot be generated.