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RETURNS & EXCHANGES


RETURNS

 We accept returns of orders within 30 days from the date of delivery. Products must be returned unworn, unwashed and in their original condition. We ask that you wear underwear when first trying-on your purchase. Discounted or sale items can be returned for store credit only. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

To return your item(s), please email: hello@sophiethelabel.com and we will provide you with an address to send your item(s) to.

For all returns, return shipping and any reverse duties are the responsibility of the customer. Shipping fees are non-refundable and will not be included in your refund.

  

EXCHANGES

 If you'd like to exchange for another size or style, please send us an email at: hello@sophiethelabel.com 
We will provide you with an address to send the exchanged item(s) to.
You will be responsible for the shipping of your exchanged item(s).

  

REFUNDS

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 1-3 business days.
If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organisations.

In any case where shipping has been marked as free there will be a £5.00 duty charge taken off the refund amount.